From first call to caregiver in the home
Starting home care should feel clear — not like another maze. Here is how Devoted Home Care typically begins services for families in Brooklyn, Queens, the Bronx, and Manhattan.
1. Talk with intake
Call 347-745-6600 (Buffalo: 716-222-9888) or send the form below. Tell us who needs help, where they live, which language they prefer, and whether you are exploring private pay or insurance/MLTC.
2. Nursing assessment
A nursing assessment helps us understand mobility, personal care needs, cognition, home environment, and family goals. This is how we avoid mismatched aides and unrealistic schedules.
3. Care plan & matching
We outline recommended hours and services — companion care, HHA/personal care, dementia support, live-in/split-shift, and any therapy or social work components — then match caregivers for skills, language, and fit.
4. Start of care & ongoing support
Once services begin, aides have access to RN guidance 24/7/365. Families can call when something changes. We expect communication — silence helps no one.
Request a nursing assessment
Meanwhile, read Paying for care and How to interview an agency.